Pricing

Bring Your Own Keys, or Managed.

Both modes measure failures. The difference is who owns the provider relationship and whether bounded service credits can apply.

Customer provider accounts

Bring Your Own Keys

You keep your own provider accounts and pay providers directly. Defendr measures eligible calls in path and reports which calls failed and what they cost on your provider bill.

  • Provider bill remains between you and your providers.
  • Loss report shows objective failures, thresholded signals, and review only flags.
  • No Defendr service credit applies in this mode.
Managed provider relationship

Managed

Defendr operates the provider relationship as part of the service. Eligible objective failures can receive bounded service credits, capped by the agreed terms.

  • Objective failures need observable evidence from the call, usage, timing, or charge record.
  • Latency, drift, refusals, factuality, and policy signals may require thresholds or review.
  • Credits are bounded service credits, not a blanket promise for every quality issue.

Final platform fee and service credit terms are set at onboarding and require separate approval.

Stop paying for failure you can't see.